FREQUENTLY ASKED QUESTIONS

WHAT IMAGE FORMATS DO YOU ACCEPT?

WHAT IMAGE FORMATS DO YOU ACCEPT?

We accept JPG (JPEG) image files for printing. If you are uploading via a web browser please make sure your file is a JPG. If you are uploading via our app, our server will automatically convert your file into JPG format.

What is your recommended file resolution and dimension?

What is your recommended file resolution and dimension?

Traditional, high quality print resolution is 300dpi (dots per inch). However with the increased quality of today's printers, and taking into account the nature of mobile art, 200dpi is also sufficient for an exceptional print. What this means is that in an ideal world, your print size would be the pixel dimension of your image divided by 200. Here are some examples.

Because we understand that the work you are submitting was made on devices like cell phones, and therefore do not have the same native resolutions of high-end digital equipment, we have built some up-resing assistance into our iPrints submission process. As a result, we are usually able to make an amazing print at any of our custom sizes from an image that is 2000x2000 or larger. Of course the higher the resolution the better.

If your image is lower than 2000x2000 pixels and you would like to make a larger print, you may need to do some additional up-resing. You can take a look at our up-resing tips and try it on your own - or you may submit your image to our iPrint technicians for custom up-resing. If you send us your image, there will be a one time $30 fee per image for the service. If we look at your image and feel it will not up-res well enough to print at your desired size, the $30 fee will be refunded.

WHAT COLOR PROFILE IS BEST?

WHAT COLOR PROFILE IS BEST?

Recommended color profiles are sRGB, Adobe RGB or Pro RGB. Most apps will automatically apply sRGB to your file, so you should be ok. However even with an appropriate color profile, color can vary from screen to screen, and from screen to print. The best way to see how the color of your file might shift when printed is to download our Print Sample Image , then order a print sample and compare how the print looks to how the file appears on your screen.

Do I have to consider bleed, trim and borders when making an iPrint?

Do I have to consider bleed, trim and borders when making an iPrint?

It is important to note that all of our bamboo panels are made 1/8" to 1/2" less than the stated size. This allows your image to be mounted and trimmed to the size of the panel with a perfect, clean edge. This means that you will lose a small amount of your image when it is mounted. There are three terms you should be familiar with:

How long will my order take to complete?

How long will my order take to complete?

We define 'turnaround time' as the amount of time between when your order is received and when it is shipped. Basically, the time your order is in production. The below times are in business days:

What are your shipping prices and options?

What are your shipping prices and options?

Shipping costs are calculated by total order weight during checkout. You will have the following options:

Can you ship directly to someone else?

Can you ship directly to someone else?

Yes we can. When you're ordering, simply enter the shipping address and zip code as prompted and you'll be all set. You may also check the "omit invoice & packing slip" if you don't want the price included in your shipment.

Do you ship internationally?

Do you ship internationally?

We most certainly do! Just select your country and city upon checkout for an international shipping estimate. If the price of shipping to your country change form our estimate, we will contact you to discuss.

Import Duty Disclaimer:

Import Duty Disclaimer:

We are not responsible for any import duty charges for shipping iPrints outside of the United States, as these laws vary widely from country to country.

What print finishes do you offer?

What print finishes do you offer?

We offer 10 print finishes range from standard ink-jet papers to exhibition quality giclée watercolor and canvas surfaces, to C-Type (light based dark room paper - no ink) finishes in glossy, matte, and even metallic (a staff favorite!) Take a look at our detailed Printing Options page for more details on all our papers.

Do I have to consider bleed, trim and borders when making an iPrint?

Do I have to consider bleed, trim and borders when making an iPrint?

It is important to note that all of our bamboo panels are made 1/8" to 1/2" less than the stated size.

What print finish is best for me?

What print finish is best for me?

While we carry many of the best known papers and brands for fine-art printing, if you are new to the printing process and are unsure what paper is right for you, we suggest ordering some of our print samples, with free shipping anywhere in the United States. You can find out more about ordering samples here.

Are your prints and mounts archival?

Are your prints and mounts archival?

Although there are no formal standards, the term "archival" usually suggests it will last a lifetime. We use archival C-Type and Ink-Jet prints and we use pH-neutral adhesives to protect the archival prints from the natural acids that occur in all woods.

However, as the adhesives are not tested for longevity by the manufacturers we cannot make any claims towards their longevity. Also, as the mounting process is irreversible (i.e. the print cannot be removed once mounted), it cannot be considered an archival framing solution for original prints.

Note: To give your Plywerk a longer life avoid hanging it in a overly damp environment or direct sunlight.

Will my Blank Panel be exactly sized?

Will my Blank Panel be exactly sized?

All blank panels are made 1/8" to 1/2" less than the stated size. This gives you some bleed to trim the image and get a perfectly clean edge. For more information on bleed, trim and borders, look at our page.

What if I mess up my mounting process?

What if I mess up my mounting process?

Please be aware that when mounting pieces on your own we cannot take responsibility for bubbling, peeling, or trimming defects. When mounting heavyweight papers and highly absorbent papers (e.g. watercolor paper) by hand, you run the risk of having prints peeling up over time. For best results we recommend using any of the papers listed on our Printing Options page.

Can I wipe my iPrint down with a dry cloth?

Can I wipe my iPrint down with a dry cloth?

Yes, BUT we recommend using a dry lint free cloth like ones used to clean computer monitors and eye glasses.

Note: Do not try to wipe moisture off of a your iPrint as it can damage the print. Instead leave it to dry naturally. Dust can be wiped off with care.

How can I ensure my iPrint has a long and happy life?

How can I ensure my iPrint has a long and happy life?

Avoid touching the surface of the print directly with your fingers as it may leave fingerprints.Handle your iPrint by the sides of the bamboo panel instead. Avoid hanging it in a overly damp environment or in direct sunlight which might cause the image to fade over time. Avoid spilling things on it, letting the dog chew on it or blowing smoke on it. But mostly...avoid touching the surface of the print directly with your fingers.

Do your warranty your product?

Do your warranty your product?

Appilicious guarantees our products for life against manufacturing defects which does not include any damage your iPrint may sustain from daily wear and tear, misuse, miss-handling, or random acts of God. Please be extremely careful when removing your iPrint from the packaging and getting the piece into its location on the wall. Avoid putting your fingers directly on the print finish and when possible handle your Plywerk from the back and sides. Your iPrints are fragile and should be handled with care.

What if things go wrong?

What if things go wrong?

If a problem arises please contact us to discuss a return or repair and to obtain a Return Authorization Number prior to sending products back. Returned panels for exchange must be in their original unaltered condition. When returning something be prepared with the following: a full description of what is wrong with the product, how the damage occurred, and a couple pictures of the damaged piece / box it arrived in.

Are there any rules for promotions and discount codes?

Are there any rules for promotions and discount codes?

No promotional prices or discount codes can be combined. Discounts only apply to iPrints and panels and do not apply to promotional items, Appilicous Gift Certificates or Print Samples. If you apply a discount code to a promotional item.

What payment options do you accept?

What payment options do you accept?

We accept Visa, Master card, Discover, American Express and Paypal.